Refund policy

At The Prime Bazar, your satisfaction is our priority.

1. 7-Day Return Policy
We offer a 7-day return window from the date of delivery. To be eligible, your item must be unused, unwashed and in original packaging.

2. Unboxing Video is Compulsory
For any claim of Damaged, Wrong or Defective Product, you MUST provide a full unboxing video from the start. Without video proof, return will not be accepted.

3. What can be returned?
✓ Damaged Product
✓ Wrong Product Delivered
✓ Manufacturing Defect

4. What cannot be returned?
✗ Product without unboxing video
✗ Used / Washed / Worn Product
✗ Sale / Discounted Products
✗ If you don't like the product after opening [Size/Color issue] - In this case only exchange is possible.

5. How to Initiate Return?
Email us at support@theprimebazar.in within 7 days with:

• Order ID
• Photos / Unboxing Video
• Reason for Return

Our team will reply within 24 hours.

6. Refund Process
Once your return is approved and picked up:

• Prepaid Orders: Refund in 5-7 working days to original payment source.
• COD Orders: Refund via UPI / Bank Transfer in 5-7 working days.

Shipping charges are non-refundable.

7. Exchange
If you need a different size/color, we can do an exchange. Customer needs to pay Rs 99 forward delivery charge for exchange.

Need Help?
Email: support@theprimebazar.in
Timing: Mon-Sat, 10AM - 7PM